With circumstances continuing to change rapidly around the globe, we are making critical and timely decisions based on guidance from local, national and international health agencies. As we have shared before, we are basing our decisions on the safety and well-being of our Cast Members and our Guests, since there is nothing more important than that.
Based on that, at Disney Springs in Florida and Downtown Disney in California, we will be closing all of the Disney owned and operated locations, including shops and restaurants, beginning Tuesday, March 17, through the end of the month. Select restaurants and retail locations at Disney Springs may remain open and your Clients should call the location they wish to visit for operating hours.
In addition, Disney owned and operated hotels at Walt Disney World Resort and Disney’s Vero Beach Resort will close at 5 p.m. Friday, March 20 through the end of the month. This will give Guests the ability to make necessary travel arrangements or book alternative accommodations.
Like the rest of our Cast Members, those who work in the Disney owned areas will continue to be paid through the end of the month.
We will continue to monitor the situation and maintain regular contact with the appropriate officials and health experts.
Select Disneyland Resort hotel rooms and Walt Disney Travel Company vacation packages may now be cancelled online. This new online tool is available for eligible reservations that have a check-in date during the temporary closure, March 15, 2020 to March 31, 2020. To cancel an eligible reservation for your Clients at Disneyland Resort, first visit the cancellation page here.
You may also cancel certain Walt Disney World reservations online. Walt Disney Travel Company packages may be cancelled online if the package was originally booked online and if there are no third-party components in the package. To check if a package is eligible for online cancellation, please visit the Disney Travel Agents website and pull up your Client’s reservation. If you are able to cancel online, the option to do so will be shown on the page. If not, please call the Walt Disney World call center.
Note: For questions or help on specific reservations, please call the Walt Disney World or Disneyland Resort call center. We’re unable to assist via the commenting feature on Disney Travel News.