Temporary Suspension of Select Adventures by Disney Departures

Temporary Suspension of Select Adventures by Disney Departures Leave a comment

For the most up-to-date operational updates and frequently asked questions, please visit here.

UPDATE – July 22, 2020: ALL Adventures by Disney Departures Suspended Through Sept. 30, 2020
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend ALL departures through September 30, 2020.
Note: This latest update impacts guests booked on the Sept. 19 Iceland adventure and the Sept. 21 Arizona & Utah adventure.

UPDATE – July 17, 2020: Most Adventures by Disney Departures Suspended Through Sept. 30, 2020
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend most departures through September 30, 2020.  
Note: This does not impact guests booked on the Sept. 19 Iceland adventure or the Sept. 21 Arizona & Utah adventure.

A SeaMail will be sent to your impacted clients today to notify them of this cancellation.

In light of this cancellation, we are offering your clients the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disney trip, or a full refund. If your clients are interested in rescheduling their Adventures by Disney trip or would like to place their reservation on hold until they decide on a future Adventure, please reach out to a Vacationista at 1-855-223-4238 to review their options.

If we do not hear from you by Monday, August 31, 2020, your clients’ reservation will automatically cancel and a refund will be issued back to the original form of payment. Guests requesting a refund should know that any refunds will be processed in our normal course of business.

Below is an example of the SeaMail that will be sent to your impacted clients today.

SeaMail Message

Dear [Guest who booked through a Travel Agent]

All of us at Adventures by Disney hope you are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion, and resilience around the globe.

With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend most departures through Wednesday, September 30, 2020. This means that your trip has been canceled.

In light of this cancellation, we are offering you the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disney trip, or a full refund. We have over 35 Adventures by Disney trips available, with reimagined trips to Australia, Austria, and the Czech Republic, Spain, and Ecuador: Amazon and Galapagos Islands. In addition, in 2021 we are excited to announce the additions of New Zealand, Portugal, and Grand Europe: England, France & Italy to our line-up of available destination.

To learn more about our 2021 destinations, please visit the links below.

If you are interested in rescheduling your Adventures by Disney trip or would like to place your reservation on hold until you decide on a future Adventure, please contact your travel agent.

If we do not hear from you by Monday, August 31, 2020, your reservation will automatically cancel and a refund will be issued back to the original form of payment. Guests requesting a refund should know that any refunds will be processed in our normal course of business.

Thank you for your patience and understanding. We look forward to welcoming you on an adventure of a lifetime as soon as we can and making magic for you and your loved ones.

Sincerely,

The Cast and Guides
Adventures by Disney

_______________________

UPDATE – July 1, 2020: Temporary Cancellation Policy Extension

Adventures by Disney is offering a temporary adjustment to our terms and conditions to provide more flexibility for our Guests.

We are offering an extension to our temporary cancellation policy. Any new bookings made on future trips through the end of September 2020 will be subject to fully refundable deposits up until the final payment date.

———————–

UPDATE – June 23, 2020: Adventures by Disney Departures Suspended Through Sept. 15. 2020
With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through Tuesday, September 15, 2020. NOTE: This does not include the Paris Escape vacation departing on September 15.

A SeaMail will be sent to your impacted clients today to notify them of this cancellation.

In light of this cancellation, we are offering your clients the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disneytrip, or a full refund. If your clients are interested in rescheduling their Adventures by Disneytrip or would like to place their reservation on hold until they decide on a future Adventure, please reach out to a Vacationista at 1-855-223-4238 to review their options.

If we do not hear from you by Monday, August 31, 2020, your clients’ reservation will automatically cancel and a refund will be issued back to the original form of payment. Guests requesting a refund should know that any refunds will be processed in our normal course of business.

Below is an example of the SeaMail that will be sent to your impacted clients today.

SeaMail Message
Dear [Guest who booked through a Travel Agent]

All of us at Adventures by Disney hope you are staying well. While COVID-19 continues to impact all our lives, we are inspired daily by the stories of care, compassion, and resilience around the globe.

With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through Tuesday, September 15, 2020. This means that your trip has been canceled.

In light of this cancellation, we are offering you the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disney trip, or a full refund. We have over 35 Adventures by Disney trips available, with reimagined trips to Australia, Austria, and Czech Republic, Spain, and Ecuador: Amazon and Galapagos Islands. In addition, in 2021 we are excited to announce the additions of New Zealand, Portugal, and Grand Europe: England, France & Italy to our line-up of available destination.

To learn more about our 2021 destinations, please visit the links below.

If you are interested in rescheduling your Adventures by Disney trip or would like to place your reservation on hold until you decide on a future Adventure, please contact your travel agent.

If we do not hear from you by Monday, August 31, 2020, your reservation will automatically cancel and a refund will be issued back to the original form of payment. Guests requesting a refund should know that any refunds will be processed in our normal course of business.

Thank you for your patience and understanding. We look forward to welcoming you on an adventure of a lifetime as soon as we can and making magic for you and your loved ones.

Sincerely,
The Cast and Guides
Adventures by Disney

 

UPDATE – June 16, 2020Important Updates Regarding August Departures, Final Payment Extensions, and Terms & Conditions

All Adventures canceled for August
With the wellbeing of our Guests and team members as our top priority, and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through August 31, 2020.

All impacted Guests and travel agents will be contacted via SeaMail messages from Adventures by Disney.

In light of this cancellation, we are offering your impacted Clients the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disney trip, or a full refund. We have more than 35 Adventures by Disney trips available, with reimagined trips to Australia, Austria, and the Czech Republic, Spain, and Ecuador: Amazon and Galapagos Islands. In addition, in 2021 we are excited to announce the additions of New Zealand, Portugal, and Grand Europe: England, France & Italy to our line-up of available destinations.

If your Clients are interested in rescheduling their Adventures by Disney trip or would like to place their reservation on hold until they decide on a future Adventure, you can reach out to a Vacationista at 1-855-223-4238 to review options.

If we do not hear from you or your Client by Friday, July 31, 2020, their reservation will automatically cancel, and a refund will be issued back to the original form of payment. Your Clients requesting a refund should know that any refunds will be processed in our normal course of business, but may be delayed due to the high volume.

Thank you for your patience and understanding. We look forward to welcoming your Client on an Adventure of a lifetime as soon as we can.

Adventures by Disney Temporary Final Payment Extension
A Final Payment Extension will be automatically added to all reservations for adventures departing through November 30, 2020 (previously the extension was for departures through October 31, 2020).

Final payments will be extended out an additional 30 days. This means your clients have until 90 days prior to their Adventure start date to make the final payment. The deposit remains non-refundable.

Please note the following information:

  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before the start of the adventure


Terms & Conditions Update
Adventures by Disney
 is offering a temporary adjustment to our terms and conditions to provide more flexibility for our Guests.

Guests currently booked on adventures through September 30, 2020, can change their reservation and receive a 100% credit to be used toward a future adventure (previously this policy was for departures through August 31, 2020). Guests may select a new travel date and/or an alternate adventure by March 31, 2021, by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply.

———-

UPDATE – May 26, 2020: Important Date Change and Temporary Cancellation Policy Update

Adventures by Disney is offering a temporary adjustment to our terms and conditions to provide more flexibility for our Guests.

Guests currently booked on adventures through August 31, 2020, can change their reservation and receive a 100% credit to be used toward a future adventure. Guests may select a new travel date and/or an alternate adventure by March 31, 2021, by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply.

Additionally, we are offering a temporary update to our cancellation policy. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.

———-

UPDATE – MAY 22, 2020: Temporary Final Payment Extension

Beginning March 19, 2020, a Final Payment Extension will be automatically added to all reservations for adventures departing through October 31, 2020.

Final payments will be extended out an additional 30 days.

Example: A departure with final payment due March 19, 2020, will be extended to April 17, 2020.

Please note the following information:

  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before the start of the adventure


———-


UPDATE – MAY 18, 2020: 
All Adventures canceled for July

With the wellbeing of our Guests and team members as our top priority, and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend departures through Friday, July 31, 2020.

All impacted Guests and travel agents will be contacted via SeaMail messages from Adventures by Disney.

In light of this cancellation, we are offering your impacted Clients the choice of a future travel credit to be used for a 2020 or 2021 Adventures by Disney trip, or a full refund. We have over 35 Adventures by Disney trips available, with reimagined trips to Australia, Austria, and the Czech Republic, Spain, and Ecuador: Amazon and Galapagos Islands. In addition, in 2021 we are excited to announce the additions of New Zealand, Portugal, and Grand Europe: England, France & Italy to our line-up of available destination.

To learn more about our 2021 destinations, please click here.

If your Clients are interested in rescheduling their Adventures by Disney trip or would like to place their reservation on hold until they decide on a future Adventure, you can reach out to a Vacationista at 1-855-223-4238 to review options.

For your Clients who are requesting a refund, we recommend that you call us on or after Wednesday, May 20, 2020, due to the anticipated call volume earlier in the week. If we do not hear from you or your Client by Tuesday, June 30, 2020, their reservation will automatically cancel, and a refund will be issued back to the original form of payment. Your Clients requesting a refund should know that any refunds will be processed in our normal course of business, but may be delayed due to the high volume.

Thank you for your patience and understanding. We look forward to welcoming your Client on an Adventure of a lifetime as soon as we can.

———-

UPDATE – MAY 13, 2020: Select Adventures by Disney Cruise and Escape packages canceled for July

With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Disney Cruise Line is extending the suspension of departures through Tuesday, July 28, 2020.

As a result, the Adventures by Disney Cruise and Adventures by Disney Escape packages booked in conjunction with these cruises will also be canceled. Impacted sailings include Disney Magic departures on July 13 and 25, 2020, and Disney Wonder sailings on July 6, 13, and 27, 2020.

Travel Agents with impacted clients will be notified by SeaMail of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise and Escape packages. There is no action needed on their part, as we are advising in the SeaMail that the Adventures by Disney component has been canceled and will be included in their refund.

This affects departures for the following Adventures by Disney Cruise Packages:

  • 7/6 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
  • 7/13 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package
  • 7/13 – 5-Night Mediterranean Adventures by Disney Cruise Package
  • 7/25 – 11-Night Northern Europe Adventures by Disney Cruise Package
  • 7/27 – 7-Night Alaskan Wonders Adventures by Disney Cruise Package

For any reservations that were not booked in conjunction with the Disney Cruise Line sailings, a Vacationista will be reaching out to the Guests/travel agents on these reservations to advise of the cancellation and offer a refund or assist in moving to a new Adventure.

This affects the following Adventures by Disney Escape Packages:

  • Barcelona Escape – 7/10
  • Barcelona Escape – 7/15
  • London Escape – 7/23

If you prefer to speak to someone directly, please contact a member of the reservation team at 1-866-325-6685 or 407-566-7797.

———-

UPDATE – May 6, 2020:  With the wellbeing of our Guests and Guides as our top priority and in line with direction from health experts and government officials, Adventures by Disney along with AmaWaterways has decided to suspend July River Cruises and the associated Escape trips.

All impacted guests and travel agents will be contacted by Adventures by Disney.

Guests may transfer their costs toward the purchase of another Adventures by Disney experience or can receive a refund. In addition to the Adventures in 2020, 2021 Adventures are now available to Guests who have been displaced from their trips.

Canceled Trips:

  • Rhine River Cruise
    • 7/12/20
    • 7/26/20
  • Rhone River Cruise
    • 7/9/20
  • Seine River Cruise
    • 7/2/20
    • 7/16/20
  • Danube River Cruise
    • 7/4/20
    • 7/11/20
  • Amsterdam Escape
    • 7/19/20
  • Paris Escape
    • 7/7/20
    • 7/9/20

———-

UPDATE: April 27, 2020 – Adventures by Disney Mediterranean Cruise packages and Rome Escape packages cancelled for late June, early July

Disney Cruise Line is canceling Disney Magic departures through July 2, 2020. Three sailings include Adventures by Disney Cruise Packages booked in conjunction with these cruises. Guests on these sailings will be notified by SeaMail of the cruise cancellation and will automatically receive a refund for all components, including the Adventures by Disney Cruise Package. There is no action needed on their part, as we are advising in the SeaMail that the Adventures by Disney component has been cancelled and will be included in their refund.

This affects departures for the following Adventures by Disney Cruise Packages:

  • 6/13 9-Night Mediterranean Adventures by Disney Cruise Package
  • 6/22 9-Night Mediterranean Adventures by Disney Cruise Package
  • 7/1 12-Night Mediterranean Adventures by Disney Cruise Package

There are also two Rome Escape reservations on the Disney Magic June 10 departure that were not booked in conjunction with the Disney Cruise Line sailing. A Vacationista will be reaching out to the Guests/travel agents on these reservations to advise of the cancellation and offer a refund or assist in moving to a new Adventure.

This affects the following Adventures by Disney Rome Escape Packages:

  • 6/10
  • 6/19
  • 6/28

If you prefer to speak to someone directly, please contact a member of the reservation team at 1-866-325-6685 or 407-566-7797.

———-

UPDATE: April 23, 2020 –  Adventures by Disney is offering a temporary adjustment to its terms and conditions to provide more flexibility for our guests.

Guests currently booked on Adventures through July 31, 2020, can change their reservation and receive a 100% credit to be used toward a future Adventure.

Guests may select a new travel date and/or an alternate adventure by December 31, 2020, and you can book by calling (855) 223-0025 or (407) 566-8345. The credit is non-refundable and standard prevailing rates will apply.

Additionally, we are offering a temporary update to our cancellation policy. Any new bookings made on future trips through the end of June 2020 will be subject to fully refundable deposits up until the final payment date.

———-

UPDATE: April 20, 2020 – With the wellbeing of our Guests and team members as our top priority and in line with direction from health experts and government officials, Adventures by Disney has made the decision to suspend most departures through June 30, 2020.

All impacted guests and travel agents will be contacted via SeaMail messages from Adventures by Disney.

Cancelled Trips:

  • Alaska: 6/8, 6/15, 6/18, 6/25, 6/29
  • Arizona & Utah: 6/1, 6/8, 6/15, 6/22
  • Australia: 6/14, 6/28
  • Austria & Czech Republic: 6/5, 6/16, 6/19, 6/26
  • Boston Escape: 6/11, 6/25
  • Canadian Rockies: 6/20, 6/27, 6/29
  • Costa Rica: 6/6, 6/13, 6/20, 6/27
  • Disneyland Resort & Southern California: 6/7,  6/14, 6/21, 6/28
  • Ecuador: Amazon & Galapagos Islands: 6/9
  • Egypt: 6/2, 6/9, 6/16, 6/23, 6/30
  • England & France:  6/1, 6/5, 6/8,  6/12, 6/15,  6/19, 6/22, 6/26, 6/29
  • Germany: 6/5, 6/16, 6/26
  • Greece: 6/5, 6/13, 6/19, 6/26
  • Iceland: 6/6, 6/17, 6/27
  • Ireland: 6/12, 6/26
  • Italy: 6/2, 6/5, 6/9, 6/12, 6/16, 6/19, 6/23, 6/26, 6/30
  • Italy & Amalfi Coast: 6/9, 6/21
  • Italy & Switzerland: 6/8, 6/19, 6/26
  • Japan: 6/7, 6/15, 6/21, 6/28
  • New York City Escape: 6/4, 6/18
  • Norway: 6/13, 6/23
  • Paris Escape:  6/30
  • Peru: 6/4, 6/14, 6/25
  • Scotland: 6/4, 6/14, 6/25
  • South Africa: 6/6, 6/13, 6/20, 6/27
  • Spain: 6/6, 6/20, 6/27
  • Vietnam, Laos & Cambodia: 6/22
  • Washington, D.C. & Philadelphia: 6/14, 6/28
  • Wyoming: 6/14, 6/21, 6/24

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UPDATE: April 15, 2020 – Adventures by Disney Mediterranean Cruise packages and Barcelona Escape packages canceled for late May, early June
Disney Cruise Line has decided to extend the suspension of Disney Magic departures through Sunday, June 7, 2020. As a result, the Adventures by Disney Mediterranean Cruise package or Barcelona Escape package your clients may have purchased as part of their vacation will automatically be refunded back to the original form of payment.

This affects Adventures by Disney departures for:

  • 3-night Barcelona Escape
    • May 20
    • May 27
    • June 3
  • 7-night Mediterranean Adventures by Disney cruise packages:
    • May 23 – 7-night Mediterranean (Barcelona to Barcelona with Villefranche)
    • May 30 – 7-night Mediterranean (Barcelona to Barcelona with Toulon)
    • June 6 – 7-night Mediterranean (Barcelona To Rome)

Please note that guests on these Disney Magic sailings may modify their sailings up to the day prior to sailing.

If you prefer to speak to someone directly, please contact a member of the reservation team at 1-866-325-6685 or 407-566-7797.

———-

UPDATE – April 8, 2020: With the wellbeing of our Guests and Guides as our top priority and in line with direction from health experts and government officials, Adventures by Disney along with AmaWaterways has decided to suspend June River Cruises and the associated Escape trips.

All impacted guests and travel agents will be contacted by Adventures by Disney.

Cancelled Trips:

  • Rhine River Cruise: 6/14/20
  • Rhine River Cruise: 6/28/20
  • Rhone River Cruise: 6/11/20
  • Seine River Cruise: 6/11/20
  • Danube River Cruise: 6/20/20
  • Danube River Cruise: 6/27/20
  • Amsterdam Escape: 6/21/20
  • Budapest Escape: 6/25/20
  • Paris Escape: 6/9/20
  • Paris Escape: 6/18/20
  • Amsterdam Escape: 7/5/20

———–

UPDATE: April 6, 2020 – Adventures by Disney 7-night Alaska Cruise Packages Cancelled Through End of June
The Canadian government has announced that it will not allow any ship with more than 500 passengers to dock in any Canadian port until July 1, at the earliest. Given that your clients’ sailing on the Disney Wonder is scheduled to embark and/or debark in Vancouver and Disney Cruise Line has not been able to secure an alternate homeport, it is necessary to cancel their sailing.

The Adventures by Disney 7-night Alaska cruise package your clients purchased as part of this vacation will automatically be refunded back to the original form of payment.

The following sailings on the Disney Wonder will be canceled:

  • 9-Night Hawaiian Cruise 4/29
  • 10-Night Hawaiian Cruise 5/8
  • 7-Night Alaska Cruise 5/18
  • 7-Night Alaska Cruise 5/25
  • 7-Night Alaska Cruise 6/1 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/8 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/15(7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/22 (7-Night Alaskan Wonders AbD Cruise Package)
  • 7-Night Alaska Cruise 6/29 (7-Night Alaskan Wonders AbD Cruise Package)

———–

UPDATE – March 25, 2020: Adventures by Disney has been closely monitoring the latest information regarding Coronavirus Disease 2019 (COVID-19) and is in close contact with local, state, national, and international health agencies for information and guidance.

In an abundance of caution and in the best interest of our Guests and Guides, Adventures by Disney has decided to cancel most trips through the end of May.

We continue to evaluate the 3-night Barcelona Escape (departing 5/20 and 5/27) and the 7-night Mediterranean Adventures by Disney Cruise Package (departing 5/23 and 5/30).

———-

UPDATE – March 20, 2020: Based on updated travel guidance from the U.S. Centers for Disease Control and Prevention, it is also necessary to cancel River Cruise Adventures through May.

———–

UPDATE – March 19, 2020: Beginning March 19, 2020, a final payment extension will be automatically added to all reservations for adventures departing July 15 through August 31, 2020.

Final Payments will be extended out an additional 30 days.

Example: A departure with final payment due today, March 19, 2020, will be extended to April 18, 2020.

  • The deposit payment will continue to follow current cancellation guidelines and is non-refundable 15+ days after it is paid should the Guest choose to cancel their reservation
  • With this extension, final payment is due 90 days before Adventure start

———–

Original Post: The Coronavirus Disease 2019 (COVID-19) situation continues to evolve quickly and Adventures by Disney is closely monitoring global developments and following the advice of public health authorities, medical experts, and officials in the destinations we visit.

In an abundance of caution and in the best interest of our Guests and Guides, Adventures by Disney has decided to suspend new departures through the end of April.

Additionally, based on updated travel guidance from the U.S. Centers for Disease Control and Prevention, it is also necessary to cancel the following adventures:

  • Vietnam, Cambodia, and Laos departures through May
  • Italy departures through May
  • Italy and Amalfi Coast departures through May
  • Japan departures through May
  • China departures through June

While we know this decision may be disappointing, the health and wellbeing of our Guests and Guides are of the greatest importance. During the suspended operations, Adventures by Disney will continue to compensate our Cast Members.

We’ll be contacting all impacted guests and travel agents.

ADDITIONAL SCREENING MEASURES
Currently, we plan to move forward with any trip not listed above. However, we will continue to make adjustments as necessary and will notify guests immediately should there be changes to their itinerary.

Guests who have air travel booked through Adventures by Disney are able to work directly with Adventures by Disney to change and/or cancel their air. Guests who booked their own air travel arrangements should contact their airlines directly to make the appropriate changes.

TEMPORARY CANCELLATION POLICY UPDATE
We are offering a temporary adjustment to our Adventure Vacation Date Change Policy to provide more flexibility for our guests.

If your Clients are currently booked on Adventures through May 31, you may change their reservation and they will receive a 100% credit to be used toward a future Adventure. For Clients traveling April 1 through April 15, 2020, please contact Adventures by Disney at least 24 hours prior to the Adventure start date to request a change. For Clients traveling April 16 through May 31, 2020, contact Adventures by Disney at least 14 days prior to their Adventure start date to request a change. You may select a new travel date and/or an alternate Adventure by December 31, 2020, by calling 1-855-223-0025 or 407-566-8345. The credit is non-refundable and standard prevailing rates will apply. Any new bookings made on future trips through the end of June will be subject to fully refundable deposits up until the final payment date.

Please read the below additional information on the temporary adjustment to the Adventures by Disney policy on itinerary changes:

  • If desired, Guests with reservations through May 31, 2020, may “park” their reservation until December 2020 for travel on any available date thereafter without incurring any additional fees. Any guest who doesn’t make a decision by December 31, 2020, will forfeit any payments that are parked due to coronavirus.
  • Reservations moved to a new Adventure/Date will be at the prevailing rate.
  • Guests who choose to cancel their booking will incur normal cancellation fees imposed by Disney.
  • Travel Agent commissions will be paid once the trip is completed.
  • Travel Agents wishing to change (or cancel) reservations must call Adventures by Disney.

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