For your awareness, Walt Disney World Resort and Disneyland® Resort Guests with hotel bookings during the week of May 17-23, 2020, are receiving notifications that their stays will be impacted by our temporary closures, and they may modify or cancel their Disney Resort hotel reservations or Walt Disney Travel Company packages. Disney is asking Guests who didn’t book directly with Disney to call their Travel Professional.
Please see below for examples of the letters your Clients are receiving.
We’re inviting these Guests to reschedule their vacation and take advantage of a special package offer. For information about these offers, see the Disney Travel News post here for Walt Disney World Resort and here for Disneyland Resort.
We will continue to monitor the situation and make timely decisions based on recommendations provided by state and health agencies. Please stay tuned to Disney Travel News. In addition, you can check DisneyWorld.com or Disneyland.com for the latest information anytime.
Sample letter – Walt Disney World Resort Guests
Important: Disney Resort Hotel Closures
In keeping with our focus on the well-being of our Guests and Cast Members during these rapidly changing times, Disney Resort hotels and theme parks at Walt Disney World Resort are currently closed until further notice.
Your upcoming travel dates are impacted by these closures. You have the option to modify or cancel your Disney Resort hotel reservation or Walt Disney Travel Company package up to your original check-in date. If no action is taken, we will process any refund due to your original form of payment if a payment had been made. If you did not book through Disney directly, please contact your Travel Professional. Note that cancellation fees imposed by third-party suppliers, including airlines and rental cars, as well as nonrefundable products like travel protection plans, are deducted from refundable amounts for Walt Disney Travel Company packages.
Additionally, for your convenience, we will also cancel most of your dining and experience reservations* and process any refund due to your original form of payment if a payment had been made. You will receive a separate cancellation notice as confirmation.
Enjoy a special summer offer
Because your Walt Disney World reservation is affected, you’re invited to reschedule a magical vacation and take advantage of a special package offer. After all, summertime is the perfect time to make the kind of cherished memories that we all need–now more than ever.
Get a FREE dining plan
when you purchase a non-discounted Walt Disney Travel Co. package that includes Theme Park tickets and accommodations at a select Disney Resort hotel.
Valid for arrivals June 1–September 30, 2020.
Book through May 31.
This offer is valid only for Guests who previously booked a vacation package or room reservation to stay at a Disney Resort hotel at Walt Disney World Resort for travel dates March 16 to May 31, 2020.
Offer not valid for reservations canceled before March 1, 2020.
Rest assured, we will continue to monitor the situation and make timely decisions based on expert guidance. For the latest information, please visit DisneyWorld.com/Updates.
We thank you for your continued understanding, and we hope to see ya this summer!
Cannot be combined with any other discount or promotion. Advance reservation required. Offer excludes campsites. Dining plan excludes gratuities. Some Table-Service restaurants may have limited or no availability at time of package purchase. Children ages 3–9 must choose from the children’s menu, if available. Walt Disney Travel Company CST#1022229-50
*Select dining locations and experiences operated by third parties may not be cancelled.
Sample letter – Disneyland Resort Guests
Dear Guest – We are sorry to inform you that your upcoming visit with us will be impacted by several closures.
While there is still much uncertainty with respect to the impacts of COVID-19, the safety and well-being of our Guests and employees remain The Walt Disney Company’s top priority.
As a result of this unprecedented pandemic and in line with direction provided by health experts and government officials, the Disneyland Resort is currently closed and a reopening date has not been identified.
If you have already modified or cancelled your upcoming Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package, no further action needs to be taken. If you’re interested in modifying your existing travel dates or making a new reservation for a future vacation, reservations are currently available for travel dates June 1, 2020 and later.
To provide additional flexibility, we are waiving Disney-imposed change and cancellation fees up to the date of check-in for reservations with arrivals through June 30, 2020. If you are unable to reach us before your check-in date for such time period, you will not be penalized or assessed Disney-imposed fees for cancelling your Disneyland Resort hotel room reservation or Walt Disney Travel Company vacation package after your check-in date.
Note that some package components are nonrefundable and subject to third-party operator cancellation policies. You should work directly with any third-party operators you have used to book any parts of your vacation package that were not booked through the Walt Disney Travel Company, including flights, travel protection and car rentals.
A Special Offer for Eligible Guests
Eligible Guests of the Disneyland Resort Hotels may receive a $50 per night resort credit* for stays between June 1, 2020 and December 31, 2020. In addition to the resort credit, eligible Guests may also take advantage of a special Disneyland Resort offer to save up to 35%** on stays most nights June 19, 2020 through October 3, 2020.
The resort offer is valid for Guests who booked a room reservation, or a Walt Disney Travel Company vacation package, to stay at a Disneyland Resort hotel during the period from March 16, 2020 through May 31, 2020 and on dates that the Disneyland Resort theme parks are closed. Offer is not valid for room reservations or packages cancelled before March 1, 2020.
To receive more details about this offer, and to cancel or modify your reservation, please contact the Walt Disney Travel Company at (714) 520-5050 between the hours of 8:00 AM and 7:00 PM, 7 days a week. If you originally booked through a Travel Agent, please reach out to them directly if you have questions or would like to reschedule. Be sure to ask about the special offer above!
We do anticipate heavy call volume and appreciate your patience as we work hard to respond to all inquiries.
Disney Destinations, LLC
*Resort credit is valid for select food and beverage, spa services, and merchandise from any Disney owned and operated location at the Disneyland Resort that offers room charging privileges to Disneyland Resort hotel room accounts. Resort credit is not valid for Disney Gift Cards and other select items; please ask about eligible items at participating locations. Room credit will be applied against charges made to the room account, and Guest is responsible for any balance due after the credit has been applied. Not valid for payment of room rates or associated fees or taxes, must be used during the Guest’s stay, and expires on day of check out. Nontransferable, and may not be redeemed for other credit or for cash, in whole or in part. Subject to other restrictions and change without notice.
**Savings based on the non-discounted price for the same room at the same hotel from 6/19/20 through 10/3/20. Book through 5/31/20. Savings not valid on select suites. Subject to availability as the number of rooms allocated for this offer is limited. Excludes applicable fees and taxes. Limit two (2) rooms per reservation and occupancy restrictions apply per room. Not valid in combination with any other hotel discounts or offers, except the resort credit offer for eligible Guests. Subject to restrictions and change without notice.
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